HairAgain ← Home
Support

Help & support

Something not working, or a question about your account? Email us and a real person will read it. We aim to reply within two business days.

Contact us: support@burnoutsoftware.com. Telling us your device, iOS or Android version, and what you were doing helps us fix things faster.

01Photos & comparisons

  • My photos look misaligned. When you take a new set, the previous photo for that angle appears faintly behind the camera as a guide. Line your head up with it before you shoot. The crown angle uses a short self-timer so you can raise your arms.
  • Nothing to compare yet. A before/after needs two sets taken on different dates, so the comparison unlocks once your second set lands.
  • A photo won't save. Saving needs a connection. If you're offline the app tells you rather than pretending it saved, so reconnect and confirm again. Angles you already saved are kept.

02Reminders

  • I'm not getting reminders. Check that notifications are allowed for HairAgain in your device settings. Reminders are scheduled on your device, so they keep working without a connection.
  • Wrong time. Reminders follow the times you set for each part of your day. Change them in the app and they reschedule immediately.

03Account & sign-in

  • I can't sign in. If you created your account with Apple or Google, use that same button rather than a password.
  • I didn't get my code. Codes can take a minute and sometimes land in spam. You can request a new one from the same screen.
  • Deleting your account. You can delete it from the app at any time. This is permanent: your regimen, your logged days, and every photo are erased, and we can't recover them afterwards.

04Subscription & billing

  • Managing or cancelling. Subscriptions are handled by the App Store or Google Play, so manage or cancel yours in your store account settings. Cancel during the free trial and you won't be charged.
  • Refunds. Refunds are handled by the store you purchased through, not by us.
  • If your subscription lapses. Your existing records stay readable. Nothing is deleted.

05Privacy

Your photos are private to your account. We never analyse them to produce a score, hair count, or stage, and we never use your data to train machine-learning models. See the Privacy Policy for the full detail, and the Terms of Service for the agreement.

06Still stuck?

Email support@burnoutsoftware.com and we'll help.