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Terms of Service

Last updated · July 7, 2026

These terms are the agreement between you and HairAgain. They're written to be readable, but they're still a legal contract. Please read them before using the app.

HairAgain is not medical advice. It's a tool for tracking and record-keeping. It doesn't diagnose, prescribe, or score your hair, and it isn't a substitute for a clinician. Always talk to a qualified professional about your treatment.

01Acceptance of these terms

By creating an account or using the HairAgain app or website (the "Service"), you agree to these Terms of Service and to our Privacy Policy. If you don't agree, please don't use the Service.

02Eligibility

You must be at least 18 years old and able to form a binding contract to use HairAgain. By using the Service, you represent that you meet these requirements and that the information you provide is accurate.

03What HairAgain is, and isn't

HairAgain is a treatment companion: it helps you track the regimen you're on, stay consistent with gentle reminders, and compare aligned progress photos over time.

It is not a medical device or a diagnostic tool. HairAgain does not diagnose conditions, recommend or prescribe treatments, or evaluate whether a treatment is right for you. It does not create a doctor–patient relationship. Nothing in the app is medical advice. Decisions about your health and regimen should be made with a qualified professional.

Consistent with this, HairAgain never generates a number from your photos: no density score, no hair count, no Norwood stage. Any rating in the app is one you or your clinician enter. The aligned photos themselves are the record; how you interpret them is up to you and your clinician.

04Your account

  • You're responsible for keeping your login credentials secure and for activity that happens under your account.
  • Provide accurate information, and let us know if you believe your account has been compromised.
  • One account is for one person; don't share it or impersonate someone else.

05Subscriptions, free trial & billing

  • HairAgain is offered as a paid subscription that begins with a free trial. The current price and available plans are shown in the app before you subscribe, in your local currency where supported.
  • Purchases and renewals are processed by the Apple App Store or Google Play and are subject to their terms. Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before it renews.
  • You can manage or cancel your subscription any time in your App Store or Google Play account settings. If you cancel during the free trial, you won't be charged.
  • Except where required by law or by the app store's policies, payments are non-refundable. Refund requests are handled by the app store you purchased through.
  • If your subscription lapses, HairAgain remains available in a read-only state so you never lose access to your existing records.

06Your content

Your regimen, check-ins, and photos are yours. You keep all rights to the content you add to HairAgain.

You grant us a limited license to host, store, back up, and display your content only to operate the Service for you; for example, to sync your photos to your devices. We do not use your content to train machine-learning models, and we don't claim ownership of it. This license ends when you delete the content or your account, subject to routine backup cycles.

You're responsible for the content you add and confirm you have the right to add it. If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

07Acceptable use

Please don't:

  • Break the law, infringe others' rights, or upload content you don't have the right to use.
  • Reverse-engineer, disrupt, overload, or try to gain unauthorized access to the Service or other users' data.
  • Use the Service to build a competing product, or resell or redistribute it.
  • Misrepresent the Service as providing medical diagnosis or advice.

08Our intellectual property

The HairAgain app, website, name, logo, and design are owned by us and protected by intellectual-property laws. These Terms don't grant you any right to our branding or software beyond using the Service as intended. Everything not expressly granted is reserved.

09App stores & third parties

You get HairAgain through the Apple App Store or Google Play, and your use is also subject to their terms.

For iOS: these Terms are between you and HairAgain, not Apple, and Apple is not responsible for the app or its support. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. To the extent required, the Apple Media Services Terms and Apple's Licensed Application End User License Agreement also apply.

10Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that it will produce any particular outcome for your hair.

HairAgain does not provide medical advice and is not a substitute for professional care. Never disregard or delay seeking professional advice because of something in the app.

11Limitation of liability

To the maximum extent permitted by law, HairAgain and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or USD $50. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

12Indemnification

You agree to indemnify and hold HairAgain harmless from claims and expenses (including reasonable legal fees) arising out of your misuse of the Service, your content, or your violation of these Terms or of applicable law.

13Termination

You can stop using the Service and delete your account at any time from Settings → Account. We may suspend or terminate access if you materially violate these Terms or use the Service in a way that could harm others or us. Sections that by their nature should survive termination (such as content licenses granted to us, disclaimers, and limitations of liability) will survive.

14Changes

We may update the Service and these Terms over time. When we make material changes to these Terms, we'll update the "Last updated" date and provide notice in the app. Your continued use after changes take effect means you accept the updated Terms.

15Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which HairAgain is established, without regard to its conflict-of-laws rules. If you are a consumer, you keep the benefit of any mandatory consumer-protection rights in your country of residence. We'll try to resolve any dispute informally first. Please contact us before taking formal action.

16Contact

Questions about these Terms? Reach us at support@burnoutsoftware.com.